top of page

Privacy Policy

Chaperone, LLC (“Chaperone”) values your privacy and wants to make your experience with us as satisfying and safe as possible. We have established this Privacy Policy to explain how we collect, use, and share Information you provide to us.    This Privacy Policy applies specifically to information disclosed to us through the website (the “Site”), our blogs, alerts, newsletters, webinars, social media sites or programs and other communication services (collectively, with the Site, the “Services”).

Accessing the Site, the Services or communicating with us online or offline constitutes your acceptance of the terms and conditions of this Privacy Policy.


To deliver the Services, we collect both personally identifiable Information (“PII”) and non-personally identifiable Information (“Non-PII”) PII and Non-PII will be collectively referred to as “Information.” Among the types of Information we collect are the following:

  • Account and Activity Information. We collect basic account information, including name, email address, date of birth, gender, username and password to provide access to and protect the security of the Site. We also collect Information about the activities you engage in on the Site, including posting of any content, so we can make those activities more robust and accessible. 

  • Contacts Information. When you sign up for the Services, you have the option of sharing your contacts from your device.  If you do, we will use that information to identify potential connections within the Services.

  • Connected Devices and Apps. Chaperone collects information from devices and apps you connect to Chaperone. For example, you may connect your Garmin watch or Flywheel account to Chaperone and information from these devices and apps will be passed along to Chaperone.

  • Location Information. When you sign up for the Services, we will ask you to allow us to track your device location.  If you permit us, we will track your location while using the Service.  We will track this information while you are actively using the Services and while the Services remain running in the background on your device.  You may prevent location tracking by adjusting the settings on your device at any time.

  • Payment Information. Payments made to Chaperone or through the Services will require you to provide payment information such as bank or credit card details.  Chaperone uses Payment Card Industry (PCI) compliant third-party payment services to process payments and does not store your credit card information.

  • Third-Party Accounts. Chaperone may allow you to access the Services via various third party platforms like Facebook, Google, and Apple, etc.  If you access the Services via a third party account, we will collect the information you have authorized that third party to share.  Your third party account settings will control what data you allow that third party to share.

  • Technical Information and Log Files. Chaperone also collects technical information from your device that provides technical information such as device and network information, cookies, log files and analytics information. Learn more about how we use cookies and manage your preferences by visiting our Cookie Policy. The Services use log files. The information stored in those files includes IP addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. This information is used to analyze trends, administer, protect and secure the Services, track user movement in the aggregate, and gather broad demographic information (e.g., country residence) for aggregate use. IP addresses may be linked to session IDs, athlete IDs and device identifiers.

HOW WE COLLECT YOUR INFORMATION. As you use the Site and Services, Chaperone collects and stores Information about your use of the Services.  This includes Information that you voluntarily provide to us and Information that we collect automatically.  This may include the following:

  • Information You Provide Voluntarily. We collect Information that you voluntarily provide to us via such means as email or telepho
    ne.  This can include Information disclosed by you when signing up to receive news, publications and marketing communications from us; Information disclosed when seeking employment with us; and Information disclosed in response to our communications to you and requests for information from you.  The Information you voluntarily disclose to us can include such things as your name, contact information, employment history, and information related to any matters we are handling on your behalf.  We only collect and process the Information we need to allow us to respond to your request and/or provide the Services to you.

  • Information We Collect Automatically. We automatically collect Information about you when you use the Site such as information about the devices you use to access the Site, what pages you visit on the Site, your Internet Protocol (“IP”) address and which websites you visited before accessing our Site.  Further, our servers may automatically record information created by your accessing the Site, including such things as your IP address, browser type, operating system, command line information, diagnostic information, pages visited, location, your mobile carrier, device and application IDs, and search terms. 

  • Cookies.  We use "cookies" on this Site. A cookie is a piece of data stored on your device to help us improve your access to our Site, including improving design, functionality and security, and to gather non-personally identifiable data to track statistics.  These Cookies fall into two categories, Essential Cookies and Non-Essential Cookies.  Essential Cookies are cookies that allow for the Site to function.  By changing your browser settings, you can disable this type of cookie.  However, disabling essential cookies may prevent the Site from functioning properly.  Non-Essential Cookies are cookies that allow us to improve Site functionality and performance by tracking visitor data relating to what pages of the site are viewed and how visitors move about the Site. The data collected by these cookies is aggregated and anonymous.  These cookies can also be disabled by changing your browser settings. Disabling Non-Essential Cookies will not impact the performance of the Site or your visitor experience.

  • Information We Receive From Social Networks and/or Third Party Platforms. If you connect to us from a social network or other third-party platform, such as Twitter, LinkedIn or Facebook, we will collect Information from that social network or platform in accordance with your privacy settings on that social network or platform. We will assume that such social network or other third parties are entitled to collect and share such Information with us.

We may use the Information you provide to us for a number of purposes, including but not limited to: 

  • To provide you with materials or information that you have requested;

  • To send you administrative messages, content, and other services and features in which we believe you may be interested;

  • To personalize your experience while using the Site and Services;

  • To operate, provide, improve, and maintain the Site and Services;

  • To ensure Site security;

  • To develop new products and services;

  • To engage in marketing.  Note that you can opt-out of receiving marketing information at any time via unsubscribe links in our emails; and

  • Any other administrative and internal business purposes permitted by law. 

Chaperone may use the Information you provide, including Personal Information, to create de-personalized, anonymous, statistical aggregate data relating to use of the Service for analytical purposes (“Aggregate Data”).  Subject to the terms of this Privacy Policy and all applicable laws and regulations, we use Aggregate Data to understand our customers and their use of the Service to develop, improve or market the Services. Chaperone may also provide Aggregate Data to third parties who may use such information to understand how people use the Services so such third parties can provide users of the Services an enhanced online experience or special offers outside the Services.While we may use such Aggregate Data and make it available to third parties, we will never disclose Aggregate Information to a third party in any manner that might implicate partner in a manner that would identify you personally as an individual.


Chaperone does not sell, license or make your Information available to third-parties for any reason, except as provided by this Privacy Policy, including: 

  • Disclosure to Service Providers.  We may share your Information with third parties who assist us in operating our business, including the Site and Services; 

  • Legal Requirements.  We may also disclose Information if doing so is required by a subpoena, judicial or administrative order, or otherwise required by law or assist government enforcement agencies; 

  • Violations of Terms of Use.  We may disclose your Information if, in good faith, we deem it appropriate or necessary to prevent violation of our Terms of Use; 

  • Legal Rights.  We may disclose your Information in order to protect our legal rights and to defend against legal claims; 

  • Site Security.  We may disclose your Information if necessary to protect the security and integrity of the Site or Services, the infrastructure of the Site and Services, or to prevent fraudulent, abusive, or unlawful uses of the Site, Services or the infrastructure of same.

Chaperone may provide links to third-party websites not operated by Chaperone via this Site or through the Services. We provide such links only as a convenience and the inclusion of a link on the Site does not imply Chaperone’s recommendation, endorsement or approval of the linked site. Any Information you provide to any such third-party website will be collected by and controlled by the privacy policy of that third-party website and Chaperone is not responsible for the privacy practices or the content of such other websites.  We therefore suggest you review the privacy policies of any third-party website before offering any Information.


Provision of Information to us through the Site or Services will be considered a grant of permission for us to contact you through any means. You may opt-out of further promotional contact from us at any time by sending us a request at [email protected].  It may take up to 10 days for us to process your request. 


Chaperone uses a variety of reasonable technical, organizational and administrative security measures to protect against unauthorized access to or processing of Information and against loss, misuse, and alteration of Information under our control.  While we make good faith efforts to maintain security, we cannot guarantee that your Information will remain completely free from unauthorized access, use, disclosure, or alteration.  Further, we cannot guarantee that our security measures will prevent unauthorized persons from accessing or obtaining this Information.  We assume no liability to you or any other party in relation to the unlawful or unauthorized access to, use, or alteration of any Information provided to us. If you believe your Information is not secure, please contact us immediately to notify us of your concerns. 

If we become aware of a security breach, we may attempt to notify you electronically so that you can take appropriate protective steps.  By using the Site, the Services, or providing Information to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to same.  If you believe that there has been a breach of the Site’s security, please contact us at [email protected]


Chaperone retains your Information for as long as necessary for us to perform the activities described above or in situations where we have an ongoing legitimate business need to do so, such as for legal, regulatory, accounting or reporting requirements. When our legitimate interest to retain your Information terminates, we will either delete your Information or render it anonymous so that it can no longer be attributable to any specific person. 


The Site and our Services are not intended for or directed to children under the age of 13. Chaperone does not knowingly collect, use or disclose any Information from children under the age of 13 years through the Site. In the event Chaperone learns it has collected any Information from children under 13 without parental consent, we will take steps to delete such Information as quickly as reasonably possible.


The California Consumer Privacy Act or “CCPA” (Cal. Civ. Code § 1798.100 et seq.) provides certain rights to California residents regarding their Information.  This section of our Privacy Policy applies only to California residents that have shared Information with us through the Site or Services.


Categories of Personal Information Collected. In the preceding 12 months, we have collected the following categories of Information: 

  • Personal identifiers.  This includes, but is not limited to, names, addresses, email addresses, phone numbers, social security and similar government identification numbers, bank account and credit card numbers and other similar financial information and insurance policy information

  • Other identifiers.  This includes, but is not limited to Information such as, Internet and electronic activity data including IP addresses, browsing history and interactions with web pages on the Site, records of personal property and assets and information relating to characteristics of protected classifications under California and/or federal law, including race, national origin, gender, gender identification, sexual orientation, marital status, medical condition, disability military or veteran status, and citizenship status.  

  • Uses of Information Collected.  We collect the foregoing Information for the business purposes described in above.

  • Categories of Information disclosed and categories of third-party recipients. In the preceding 12 months, we have disclosed identifiers, commercial information, and internet and electronic network activity to our service providers and other such third-parties that assist us in operating our business, including the Site and the Services.

  • Sale of Your Information. We do not sell your Information.

Your Consumer Rights as a California Consumer. Under the California Consumer Privacy Act, California consumers have the right to:

  • Request additional information regarding the Information we collect and how that Information is used or disclosed;


  • Request we delete your Information; 


  • Opt out of any “sales” of personal information that may be occurring; and 


  • Not be discriminated against for exercising these rights. 


If you wish to learn more or exercise any of these rights, please contact us at [email protected]


Chaperone reserves the right to update, amend or modify the terms of this Privacy Policy at any time and without prior notice.  Any and all updates, modifications or amendments to this Privacy Policy will be effective at the time such updates, modifications or amendments are posted on the Site. Your continued use of the Site constitutes your agreement to the terms of this Privacy Policy and any updates, modifications and/or amendments to same.

If you have questions about this Privacy Policy, you may contact us at [email protected]

bottom of page